Shipping policy

Shipping Policy

1. General Overview

At Marvin's More Than, we take great pride in delivering our handcrafted sauces, condiments, and apparel safely and promptly. To maintain product integrity, comply with food-shipping regulations, and ensure the best customer experience, we follow the shipping rules outlined below.

2. Shipping Eligibility by Product Type

Sauces & Condiments (Food Products)

  • We only ship sauces, condiments, and all edible products to addresses within the state of Oklahoma.

  • Orders containing food items cannot be shipped outside the state of Oklahoma under any circumstances, including to U.S. territories or internationally.

  • Any checkout attempt with a non-Oklahoma shipping address for food products will not be processed and may result in order cancellation.

Apparel & Merchandise (Non-Food Products)

  • Apparel and non-food merchandise ship worldwide, including international destinations.

  • International customers are responsible for any applicable duties, taxes, import fees, or customs delays.

3. Order Processing Times

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During high-volume periods (product launches, holidays, promotions), processing times may extend to 3–5 business days.

4. Shipping Methods & Transit Times

Within Oklahoma (Food & Apparel)

  • Standard Shipping: 2–5 business days

  • Expedited Shipping (when available): 1–2 business days

United States (Apparel Only)

  • Standard Domestic Shipping: 3–7 business days

  • Expedited options may be available at checkout.

International (Apparel Only)

  • Standard International Shipping: 7–21 business days, depending on destination, carrier, and customs processing.

  • Some countries may experience longer transit times due to customs inspection.

 

Sauces ship from our facility in Oklahoma. Apparel and merch ship separately from our 
print partner. You may receive multiple packages depending on your order.

Note: Transit times are estimates and may vary.

5. Shipping Rates

  • Rates are calculated at checkout based on product type, weight, destination, and selected shipping speed.

  • Free shipping thresholds or promotions apply only as specified at the time of purchase.

6. Address Accuracy

Customers are responsible for providing a complete, accurate shipping address.
We are not liable for:

  • Delays caused by incorrect or incomplete addresses

  • Lost packages due to address errors

  • Re-shipment fees for returned packages due to address issues

If your order has not yet shipped, contact us immediately to request an address correction.

7. Warm-Weather Shipping for Sauces/Condiments

To protect product quality during hot Oklahoma months:

  • We may pack sauces with insulation or cooling materials when necessary.

  • We reserve the right to delay food shipments due to extreme temperatures to prevent spoilage.

8. Order Tracking

  • Once your order ships, you will receive an email with tracking information.

  • Tracking updates may take up to 24 hours to appear in the carrier’s system.

  • International orders may show limited tracking once they leave the United States.

9. Lost, Damaged, or Stolen Packages

We work hard to ensure your products arrive safely.

Damaged Items

  • Must be reported within 48 hours of delivery.

  • Photos of the damage and packaging are required for claim filing.

Lost or Stolen Packages

  • Once a package is marked “Delivered” by the carrier, we are not responsible for theft or misdelivery.

  • For lost-in-transit packages, we will assist in filing a carrier claim.

10. Restrictions & Compliance

  • All orders must comply with state and federal shipping laws.

  • We reserve the right to cancel any order that violates our shipping restrictions or appears fraudulent.